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Troubleshooting

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Device shows Offline

• Check capsule values (backend URL, environment, DSN) and token validity.
• Verify device clock (NTP) and network/DNS reachability.
• If still offline, reissue capsule/token and reboot.

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No logs

• Ensure device batching is enabled and buffer is not full.
• Verify ingestion endpoint reachable; check device-side errors.
• Confirm time sync; logs can be rejected if timestamps are far off.

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No artifacts

• Make sure the device writes files to the expected paths and uploads on teardown.
• Large files: allow time after session end; check network/bandwidth.
• Confirm permissions to download in the Files view.

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Session stuck Active

• Device may not have sent completion; restart workload and ensure teardown flushes logs/artifacts.
• Check for repeated connection errors in device logs.

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Slow or missing live logs

• Check network quality and WebSocket connectivity.
• Reduce filters (start with device + session).
• Export filtered logs if live view is degraded.